Artificial intelligence (AI) chatbots have been in in-vogue in the past few years due to the time and money it saves by keeping customers happy and satisfied with your support service. It allows online businesses to put their customer support on autopilot without sacrificing personalization. For these reasons, you can also use chatbots on your […]
What is Bot Technology? A bot (or a chatbot) is software, an app, or website plug-in that interacts with customers or users. These web interactions may be through graphics, text (chat), or even speech. Bots are usually designed with human language (or natural language) so that they could perform flowing conversations with users.